Contact
Talk to us.
Real humans answer every email. Average response time: under 4 hours during business days.
For everything
hello@trymeltdown.com
Questions, returns, comps, brand stuff. Answered Mon-Fri 9 AM-6 PM PT. Weekend emails get a reply Monday morning.
For braiders & salons
pros@trymeltdown.com
Wholesale, the braider program, in-salon training, kit refills. We respond same-day to verified pros.
Send us a note
Before you write
Most questions are answered on our Shipping & Returns page, the How to Apply page, or the Ingredients page. Faster than waiting for us.